Privacy Policy

Personal Information

We collect the following personal information when you use our services:

• Name and contact information (email, phone number)
• Service address and location data
• The payment method you choose when booking (you pay the technician after the service). We do not collect card details on the website or app.
• Account credentials (username, password)
• Service history and preferences

Automatically Collected Information

We automatically collect certain information when you use our app:

• Device information (model, operating system, unique identifiers)
• Usage data and analytics
• IP address and general location
• App performance and crash data

We use your information for the following purposes:

• To provide and maintain our AC repair and maintenance services
• To process bookings and schedule technician visits
• To send service confirmations and updates
• To improve our services and user experience
• To communicate promotional offers (with your consent)
• To ensure security and prevent fraud
• To comply with legal obligations

We may share your information with:

• Service Technicians: To fulfill your service requests and enable communication
• Measurement providers: the TikTok pixel, only if you accept it in the cookie notice (see section 6).
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data

To exercise these rights, please contact us at ahmedcoolingworkshop@gmail.com

The website uses:

• Essential storage on your device: your language (the "lang" cookie and localStorage), dark mode, and your sign-in session (localStorage). These are needed for the site to work and are not used for tracking.
• The TikTok pixel: it measures page visits so we can see how our TikTok ads perform. TikTok may set its own cookies and receive data such as your IP address, browser details and the page you visited.
• The TikTok pixel is loaded only after you press "Accept" in the cookie notice. If you decline or make no choice, it is not loaded.
• Your choice is saved on your device (localStorage, "cookie-consent") so we do not ask on every visit.
• To withdraw or change your consent at any time, press "Cookie settings" at the bottom of the page and choose "Decline", or clear this site's data in your browser.

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy in the app and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us: